Refund Policy

Overview

At KNGFR LLC, we are committed to delivering high-quality web design and SEO services. Because our work involves significant time, expertise, and custom effort, our refund policy reflects the nature of digital services. Please read this policy carefully before placing an order.

Refund Eligibility at a Glance

1. Digital Service Nature

All services provided by KNGFR LLC — including web design, SEO audits, UI/UX design, and website development — are digital services. Once work has commenced, a portion of the service has been delivered and refunds may be limited or unavailable.

2. Full Refund Conditions

You are entitled to a full refund if:

• You cancel your order within 48 hours of payment, and no work has been initiated
• We are unable to deliver the agreed-upon service due to our own technical failure or inability to perform
• You did not receive any deliverable and more than 30 days have passed beyond the agreed delivery date without communication from our team

3. Partial Refund Conditions

A partial refund may be granted if:

• Work has started but is less than 30% complete at the time of the cancellation request
• You have a documented, valid reason for dissatisfaction that we were unable to resolve after two revision attempts

The refund amount will be calculated based on the percentage of work not yet completed.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• The project is 30% or more complete
• The final deliverable has been sent to you
• Delays caused by the client (e.g., late provision of content, assets, or feedback)
• Change of mind after work has commenced
• Dissatisfaction based on personal preference after agreed requirements have been met

5. How to Request a Refund

To request a refund, contact us within the eligible period:

• Email: contact@kngfr.com
• Subject line: Refund Request – [Your Order ID]
• Include your order details, reason for the refund, and any supporting information

We will review your request and respond within 5 business days. Approved refunds will be processed within 7–10 business days to your original payment method.

6. Disputes

If you are unsatisfied with our resolution, you may contact your payment provider to initiate a dispute. We encourage you to reach out to us first so we can resolve any issues amicably. We always aim for client satisfaction and are open to finding fair solutions.

7. Contact

Questions about this policy? Reach out:

• Email: contact@kngfr.com
• Address: 127 N Higgins Ave STE 307D #2871, Missoula, MT 59802, USA